Trading Terms

Terms of Use

Welcome to our website. If you buy from Boem directly and continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bone Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or buy from Boem.

Please choose carefully as we do not offer refunds if you change your mind. We do our best to photograph and catalogue our product as accurately as possible to represent the product in a life like, accurate way.

Boem comes under the slow fashion banner and is manufactured in very remote, third world parts of the world under fair trade arrangement. On occasion we may make your order for you and lead times on these items can take from 4-24 weeks. If you do not want to wait for your order please do not buy from Boem.

  • Payment in full or a 30%-50% deposit for wholesale, trade and retail Indent orders and custom made Goods shall be made to Boem Linen upon the order for the Goods being placed. It is understood that the initial deposit is wholly non-refundable. Payment shall not be deemed to have occurred until Boem have received cleared funds.
  • Confirmation of order is made by way of deposit or full invoice payment.
  • Paying the deposit gives security that the verbal or written contract is agreed upon by both parties and will go ahead and are legally binding.
  • Any additional charges unknown at the time of the undertaking of work, for example shipping costs, will be charged at the time when such fees are understood. These charges will be applied at the rate of the third party supplier costs.
  • Deposits are only refundable if Boem fails to meet their side of the verbal or written contract that was entered into at order placement. For example Boem can not supply the goods you ordered.

    Cancellation Policy
    As all orders are custom made for you, your size, your QTY requirements, your design direction and specifications; or otherwise modified to your requirements; you may only cancel your order by agreement in writing by Boem Linen, however you will be subject to the following cancellation penalties.
  • Cancellation 
  • Our Cancellation Charges are found below based on the work and time undertaken at certain times throughout the process:
    (i) Cancellation After Initial Appointment And Awaiting or Arrival Of Cloth: 50% of order value.
    (ii) Cancellation After Arrival Of Cloth And During Cutting: 65% of order value.
    (iii) Cancellation After Arrival Of Cloth And Completion Of Cutting: 75% of order value.
    (iv) Cancellation After Arrival Of Cloth, Completion Of Cutting Of Pressing and awaiting fitting: 100% of order value.
  • Delivery
    When offering a bespoke goods  and indent ordering service. As such, you recognise that the time that it will take Us to make the Goods will vary and be dependent upon such matters as the availability of cloth, and the situation as such resulting from COVID 19 that can impact and is not limited to, factory capacity, suppliers supply ability, logistics internally and externally and lockdowns/factory closures. In general terms, garments that are not hand dyed, hand stitched, or hand fringed 20-32 weeks, garments containing hand dying, hand stitching, or hand fringing 32- 44 weeks, in each case, this time commencing from the receipt of orders by Us.  We shall do our best to keep you updated with the anticipated date of delivery of the goods but unless we agree specifically in writing, time for delivery shall not be of the essence or always possible to estimate.
  • Returns
    Since the process that we follow, at Your instruction, is one involving your careful consideration and selection of cloth and design, We shall therefore only accept returns for Goods which are damaged or defective prior to final delivery and deemed faulty as so only by Boem Linen.

Boem reserves the right to amend or update all trading terms at any given time.