Please shop carefully, BOEM Linen does not offer a refund on retail or wholesale goods, for change of mind, incorrect sizing or wrong colour selections, however will exchange for the right size or colours or extend credit for most full priced and wholesale items.
Boem Linen is only responsible for products purchased directly from Boem Linen Pty Ltd.
To return an item(s), please complete our online form “request a return” located at the footer of the Boem website within 7 days of receiving your item. We will get back to you with a return address, so you can send it back.
Goods must be returned within 14 days of order date - i.e. unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
Boem Linen will make exceptions to the above clause on case by case basis whereby a product may be faulty. If you are returning or exchanging a faulty or damaged item, Boem Linen will provide reply paid postage via email.
We will credit your original method of payment, excluding delivery (unless goods are faulty), or we can also hold a credit against your account for future purchases if chosen. In exceptional cases a restocking fee may be charged.
If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include $10 flat fee (cheque, money order or credit card details) for re-delivery within Australia. If possible please include an alternative as we may have sold out of your first choice.
Exchanges are processed within 7 days of receipt. The garment does need to undergo a quality check and then your exchange will be processed. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated.
Please note that delivery/postage costs are non-refundable in accordance with statutory rights, unless the goods are not as ordered (i.e. faulty or not as ordered)
All approved return item credits will be held against your membership for future purchases if requested. On occasion we may owe you an amount which is AU $5.00 or less in total. Our policy is to hold this amount and to deduct it from your next order. You may request a refund cheque for the amount owing at any time by calling customer service on 0417 184 688
Strictly no returns, refunds, credit or exchanges on sale items or factory seconds.
The change of mind policy does not affect your rights under the Australian Consumer Law.
Goods returned under consumer guarantees can be returned within a reasonable time frame (14 days from purchase) subject to proof of purchase. Goods marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned via mail to be processed as a return.
GET IN THE KNOW
We love to keep things a bit hush hush- its how we stay so special, so stay in the loop by joining the tribe.
Be the first to hear about any one off designs, special offers or new collections.